FREQUENTLY ASKED QUESTIONS
Verifying your identity
After a customer registers an account they are required to verify their identity. The compliance protocol we must adhere to is called know your customer (KYC). Our KYC is a procedure whereby a customer only needs to upload some ID documents to get approval to trade.
We are not authorised to delete user accounts when there are transactions. Under anti-money laundering (AML), counter-terrorism financing (CTF) and fraud prevention we are required to "know your customer" (KYC).
The email address you provide us is used to sign-up or register a user account. Once registered you can buy and sell bitcoin and other cryptocurrencies.
Your account provides you with access to trade history and other account functions such as password and username modification.
Your email address may also be used to occasionally send you a newsletter about important site updates or current market trends as well as news. You can always unsubscribe from newsletters if you like.