Question 1

What is Bitcoin Australia?

Accepted Answer

BitcoinAustralia.com is an Australian-owned platform for buying Bitcoin and select cryptocurrencies using bank transfer.

Question 2

How do I get started?

Accepted Answer

Register, verify your identity, place an order, send payment, and receive crypto into your wallet.

Question 3

Why do I need to verify my account?

Accepted Answer

Verification is required by AUSTRAC under Australia’s AML/CTF regulations.

Question 4

Which cryptocurrencies do you support?

Accepted Answer

We currently support Bitcoin (BTC), with more coins under review.

Question 5

What payment methods do you accept?

Accepted Answer

We accept bank transfers via OSKO/PayID only.

Question 6

What are the order limits?

Accepted Answer

Minimum order is $200 AUD. Level 1 limit is $9,900 per order, $19,900 daily, $100,000 annually. Higher limits available upon request.

Question 7

What fees do you charge?

Accepted Answer

We charge a standard 3.9% buy fee, included in the rate.

Question 8

How long does it take to receive my Bitcoin?

Accepted Answer

Once your payment clears, Bitcoin is released to your wallet. OSKO/PayID clears in minutes, bank transfers in 1–2 business days.

Question 9

Do I need a wallet before I buy?

Accepted Answer

Yes, you must provide a Bitcoin wallet address. We recommend non-custodial wallets.

Question 10

Can I cancel or get a refund?

Accepted Answer

Crypto purchases are final and irreversible once processed. If payment hasn’t been received yet, contact us to cancel.

Question 11

How do you keep my account secure?

Accepted Answer

We use encryption, secure storage, and comply with AML/CTF regulations.

Question 12

How can I avoid scams?

Accepted Answer

Only send Bitcoin to people you trust. Avoid investment schemes and anyone asking for private keys.

Question 13

Do I have to pay tax on Bitcoin?

Accepted Answer

Yes, Bitcoin is subject to capital gains tax in Australia. Consult a tax adviser.

Question 14

How do I contact support?

Accepted Answer

Email mail@bitcoinaustralia.com or use our Contact page.