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Bitcoin Account

This is the frequently asked questions page where we try and answer the most common customer enquiries about their Bitcoin Account.

Why do I need to verify my identity?

When a customer signs-up for an account they are required to verify their identity. This is a compliance measure we must adhere to. The verification protocol is called know your customer (KYC). Our KYC is a procedure whereby a customer only needs to upload some ID documents.

Why do you need my email address?

The email address you provide us is used to sign-up or register a user account. Once registered you can buy bitcoin and exchange cryptocurrencies.

You also have access to trade history and other account functions such as: password and username modification. There is also an option to create a user account using your social media profile.

Can I delete my bitcoin account?

We are not authorised to delete user accounts. Under anti money laundering (AML), counter terrorism financing (CTF) and fraud prevention we are required to "know your customer" (KYC). This requires us to retain customer information. All personal information is handled in accordance with our privacy policy.

Bitcoin Account - Bitcoin to the Moon