This is the frequently asked questions page where we try and answer the most common customer enquiries about their Bitcoin Account.
Why do I need to verify my identity?
When a customer signs-up for an account they are required to verify their identity. This is a compliance measure we must adhere to. The verification protocol is called know your customer (KYC). Our KYC is a procedure whereby a customer only needs to upload some ID documents.
Why do you need my email address?
You also have access to trade history and other account functions such as: password and username modification. There is also an option to create a user account using your social media profile.
Can I delete my bitcoin account?